Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Kyobi Digital LTD ("we", "us", "our") collects, uses, and protects personal information when you use Kyobi Email Marketing at emailmarketing.co.ke.

1. Information We Collect

We collect the following types of information:

• Account information: Name, business email address, company name, phone number, and billing address provided during registration
• Payment information: Transaction data processed through our payment gateways (we do not store full card details)
• Usage data: Information about how you use our platform, including campaigns sent, lists created, and features used
• Subscriber data: Email addresses and other data you upload about your subscribers
• Technical data: IP addresses, browser type, device information, and cookies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Kyobi Email Marketing service
• Process payments and manage your subscription
• Send you service-related notifications and updates
• Respond to your support requests
• Monitor and improve platform performance and security
• Comply with legal obligations under the Kenya Data Protection Act 2019

3. Your Subscriber Data

You are the data controller for the subscriber data you upload to our platform. We act as a data processor on your behalf. We will only process your subscriber data as instructed by you and in accordance with this Privacy Policy. You are responsible for ensuring you have obtained proper consent from your subscribers to send them email communications.

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers: Third-party providers who assist us in operating the platform (email delivery, payment processing, hosting)
• Legal requirements: When required by law or to protect our legal rights

5. Cookies

We use cookies to enhance your experience on our platform. Cookies help us remember your preferences and understand how you use our service. You can control cookie settings through your browser. By continuing to use our platform, you consent to our use of cookies as described in this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and access controls.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Disabled accounts are retained for 14 days before deletion. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability — receive your data in a structured format

To exercise any of these rights, please contact us at privacy@emailmarketing.co.ke

9. International Data Transfers

Your data is stored on servers located in the European Union and may be processed by service providers in other jurisdictions. We ensure appropriate safeguards are in place for any international transfers.

10. Children's Privacy

Our service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at:

Kyobi Digital LTD
Nairobi, Kenya
Email: privacy@emailmarketing.co.ke
Website: https://emailmarketing.co.ke